This document, together with all documents referenced in it, establishes the conditions governing use of this website ( and the purchase of products on it (hereafter, the “Conditions”).Before using this website, please read these conditions, our cookie policy and our privacy policy (which together form the “Data Protection Policies”) carefully.By using this website or placing an order through it, you agree to be bound by these Conditions and by our Data Protection Policies. If you do not consent to all the Conditions and the Data Protection Policies, you must therefore refrain from using this website.

These Conditions may be amended. It is your responsibility to read them regularly, as the applicable Terms and Conditions shall be those currently in force at the time you place your order, or if you do not place an order, when you use the website. If you have any questions regarding the Conditions or Data Protection Policies, you can contact us at shoponline@mongoliagunea.comor by phoning:+34 946 94 85 52

The contract may be entered into, at your choice, in any of the languages in which the Conditions are made available on this website.


Agreement of the Parties

Of the one part, the provider of the services contracted by the user is Nerea Landa Bengoetxea, with registered address at Calle Aretxaga 2, 48003, Bilbao, Spain, bearing tax identification code 30649109E, (hereinafter MONGOLIA GUNEA) and of the other part, the user, who may register on the website with a username and password, for whose use and custody he/she holds full responsibility, and who shall be fully responsible for any personal data furnished to the service provider, including any information provided on credit cards or other means of payment used during the contracting process.


Purpose of the Agreement

The purpose of this agreement is to regulate the contractual sales relationship entered into between the service provider and the user when the latter accepts the online contractual process by ticking the corresponding checkbox.

The contractual relationship entails the provision or delivery of a specific service or product, in exchange for a given price, publicly stated on the website.


Purchase procedure

The products displayed for sale on this website are offered for sale throughout the world.

The purchase procedure may be carried out in either Spanish, Basque or English.

The user has the option of registering on the website by creating a user account and password which shall enable him/her to save information on purchases, delivery address, etc.To this end, the user shall provide all personal data required freely and voluntarily.

The user shall select a user name and password, undertaking to make diligent use of same, and to refrain from making them available to third parties, and to notify the service provider of the loss or theft of same or possible access by an third unauthorised party, so that it may proceed immediately to block access.

Once the user account has been created, in accordance with the requirements of Art. 27 ofthe 2002 Information Society and Electronic Commerce Services Act (Ley 34/2002), the contracting procedure shall follow the steps below:

  1. Order Summary. The order summary contains a breakdown of the requested products and services, enabling the user to change quantities of each item or even remove them altogether. The summary shall include unit and total prices and a breakdown of taxes.
  2. User Login or Register If you choose to register and have not previously signed up, confirmation of your registration will be sent to the e-mail address given in the registration form, once you have made your first purchase.
  3. Delivery and billing address: enter the delivery and billing addresses associated with the registered user. These can be edited and new addresses added if so required.
  4. Payment method. Please select any of the available payment methods. In the case of secure electronic payment methods, such as credit card payments, you may be directed to a secure site or external payment gateway for secure payment.
  5. Order Confirmation. Upon confirmation of the order, an e-mail will be sent to the user’s e-mail address containing all the details of the order.

The provider’s contracting platform shall in all cases inform the user by email, once the contract process has been completed, of the characteristics, price, payment method, shipping and billing address and contract date.


Price, taxes and payment methods

Prices shown for all MONGOLIA GUNEA products are in euros (€) and include Value Added Tax (VAT).Purchases made from the Canary Islands, Ceuta and Melilla shall incur no VAT at the time of ordering; the recipient must pay any required customs duties upon collecting the goods.

For purchases made from any European Union country, VAT shall be added to the intra-community delivery made unless the recipient provides an intra-community VAT number.

Purchases made from any other third country shall be treated as exports and shall not incur tax. In such cases, the recipient must pay any required customs duties upon collecting the goods.

Any additional charges related to shipping or the payment method will be shown in the order summary, before payment is made.

The applicable prices for each product will be shown on the website and applied automatically in the last stage of the contracting process. The customer accepts that some prices may vary in real time. Any such change will be made known to users previously.

Any payment made to the provider will result in the issuing of an invoice in the name of the registered user. Users can download these invoices from the “Previous orders” section of the “My Account” section, which they may access after logging in to the system.

MONGOLIA GUNEA accepts payments by credit or debit card (Visa, Visa Electron, MasterCard and Maestro).

In the case of Visa and MasterCard, payments will be made via the secure payment gateway and the system will automatically verify that the credit card is enabled for Secure Electronic Commerce. It will then contact the issuing bank which will authorise the transaction by means of a personal identification code. The transaction will only be completed if the issuing bank confirms the authentication code; otherwise, the transaction will be rejected.



Orders will be delivered to the address designated by the user. In no event shall the provider be liable for any unsuccessful delivery resulting from false, inaccurate or incomplete information furnished by the user, or if the delivery cannot be made for reasons beyond the control of the shipping company, such as the absence of the consignee. 

Notwithstanding the above, the service provider shall adopt all measures corresponding to a diligent trader to ensure timely delivery. Should this not be possible, delivery shall be made at the earliest possible date, to the satisfaction of both the sender and the consignee, for which no liability shall accrue against the provider.

Orders placed in the online store shall be delivered by CORREO EXPRESS.

Orders will generally be delivered within 2–7 working days from confirmation of the order, depending on the destination country.

Shipping costs shall be duly itemised in the final sale price.For shipments to the Canary Islands, Ceuta or Melilla and non-EU countries, any customs duties and taxes payable in said territories shall be borne by the end user and shall not be included in the sales price.

If you have not received your order after more than 10 business days, please notify MONGOLIA GUNEA at

For any other information on orders, please contact customer service by phone at +34 946 94 85 52 or via the above email address. 

Upon receiving your order, please check that it is fully in order. In the event of any discrepancy or issue with the order, please email MONGOLIA GUNEA, giving your personal details, order number and details of the incident. The provider will contact you within a maximum of 5 working days to resolve the issue. 


Exchanges and returns. Right to cancel

If upon receipt of your order, you are not satisfied with your purchase, you may return it to MONGOLIA GUNEA within fourteen (14) days of the date of receipt, provided it has not been damaged. MONGOLIA GUNEA shall not accept exchange or return of damaged items or items without the original packaging, unless they are faulty.

You can exchange the item for a different colour or model, provided stock is available. The shipping costs of returning the item must be met by the user. If you want to exchange your purchase for another item, you should return it for a refund and make a new purchase.

We only offer cash refunds within the EU.

For returns, please first contact us using the CONTACT & CUSTOMER SERVICE FORM in the CONTACT section of our website, entering “Return + [order number]” in the subject line. State your reason for returning the item in the body of the message and whether you want to exchange the article for another or receive a refund (the latter option is only available for purchases made within the EU).

Exchanges or returns may be sent by regular mail (we recommend certified mail or other form of mail with acknowledgment of receipt) to the address provided by MONGOLIA GUNEA.

All items must be returned in their original packaging.

Upon receiving the product(s), MONGOLIA GUNEA will check that they are in good condition and despatch the exchange item or, alternatively, if you have asked for a refund, request the corresponding bank to reverse the charge on the credit card you used in the transaction.

If MONGOLIA GUNEA have mistakenly sent an item other than that ordered, the provider, having verified the error, shall resolve the incident by sending the correct product.



No liability for damages shall exist or be accepted (including for damage caused during shipping) unless the user notifies the provider by email or telephone within 7 calendar days from the date of receipt of the products.

No claims shall be entertained nor shall any liability exist for products differing in quantity or specifications unless the user gives notice by email within 7 days from the date of receipt.

In the case of manufacturers offering support services and warranties, the user accepts the obligation to contact them in the event of any claim.


Liability regime

MONGOLIA GUNEA shall be liable only for any damages suffered by the user as a result of use of the online store when said damages are attributable to wilful misconduct on the part of said company. The user acknowledges and agrees that use of the online store and purchase of products offered therein are at the user’s sole risk and responsibility.

MONGOLIA GUNEA shall not be held liable for any damage that might result from any of the following, without limitation: (i) Interferences, omissions, interruptions, computer viruses, faults and/or disconnections in the operational functioning of this electronic system or in the user’s computer equipment and apparatuses due to causes unattributable to MONGOLIA GUNEA that prevent or delay the provision of services or navigation via the system; (ii) Delays or blockages in usage caused by deficiencies or overloads of the Internet or other electronic systems; (iii)Circumstances caused by third parties through illegal intromission outside the control of the store and not attributable to MONGOLIA GUNEA; (iv) Any discrepancies that might exist in information, documentation and/or other contents of the store between the electronic version and the printed version; (v) The impossibility of providing the service or allowing access for reasons not attributable to MONGOLIA GUNEA, due to the user, third parties or force majeure.


Data security and confidentiality

All information provided by users of MONGOLIA GUNEA shall be used solely for the purposes of processing purchase orders and to facilitate navigation and purchase of MONGOLIA GUNEA items.

Cookies are small data files hosted on the terminals of visitors to our website which contain certain information regarding their visit.This website uses cookies only to facilitate user navigation; in no case is it possible to associate said cookies with specific personal data nor to use them to identify the user. Nonetheless, if they so wish, users may disable cookies, an option provided by most web browsers.

MONGOLIA GUNEA guarantees that the information provided by customers will not be shared with third parties or companies.

The data provided will be stored on the MONGOLIA GUNEA server using the SSL protocol and will be transmitted in encrypted form to ensure confidentiality. The server automatically recognizes the IP address, date and time of entry and exit from the site, and any files downloaded.

All personal data received will be processed in accordance with the Spanish 1999 Personal Data Protection Act (Ley Orgánica 15/99 of 13December), and any other regulations currently in force in Spain. Users of this website may at any time access, rectify and remove the data entered in the registration form by writing via e-mail or regular mail to the following addresses:


Nerea Landa Bengoetxea
Aretxaga 2. 48003 Bilbao (Spain)


Applicable warrantees

The colour of the products displayed on the screen may be subject to variation depending on the quality of the user’s monitor. MONGOLIA GUNEA cannot guarantee that the colours displayed on the user’s monitor faithfully reflect the real colour of the items.


Intellectual property

All website contents, unless otherwise stated, are the property of the owner of the website or third parties; this stipulation includes, but is not limited to, the graphic design, source code, logos, texts, graphics, illustrations, photographs, and other items displayed on the website.Likewise, all trade names, trademarks or distinctive signs of any kind contained on the website are protected by law. The owner of the website does not grant the user any form of license or authorization for personal use with regard to their intellectual and industrial property rights or any other right related to the website and the services offered therein. The user therefore acknowledges that the reproduction, distribution, marketing, processing, and in general, any other form of exploitation by any procedure, of all or part of the contents of this website is a violation of the intellectual and/or industrial property rights of the owner of the website.


Use of the website

By using this website and placing orders through it, you undertake to:

  1. Make use of this website only to make lawful consultations or orders.
  2. Not to make any false or fraudulent order. Should it reasonably be construed that an order of this kind has been placed, we shall be authorised to cancel said order and inform the relevant authorities.

iii. Provide us with your e-mail address, postal address and/or other contact information, truthfully and exactly. You also consent to our using this information to contact you if necessary (see our Privacy Policy).

If you do not provide us with all the information we require, we cannot process your order.

By placing an order via this website, you declare that you are aged over 18 years and have the legal capacity to enter into contracts.



The applicable legislation requires that part of the information or notices we send you be in writing. By using this website, you accept that most of said communications with us will be in electronic form. We shall contact you by e-mail or furnish information by posting notices on this website. For contractual purposes, you consent to use this electronic medium of communication and recognise that any contract, notice, information or other communication we send you by electronic means fulfils the legal requirement of being in writing. This condition does not affect your legally recognised rights.

For preference, you should use our contact form for any notifications you wish to send us. In accordance with the provisions of the above paragraph and unless otherwise stipulated, we may send you communications to either the e-mail or the postal address you have furnished upon placing an order.

All notices shall be deemed to have been received and to have been correctly made: at the moment of posting them on our website; 24 hours after an e-mail has been sent; or three days from the date of the postmark on any mailed letters. In order to prove that the notice has been made, it shall merely be necessary to prove, in the case of a letter, that the address was correct, that it was properly sealed and that it was duly delivered to the post office or to a post box and in the case of an e-mail, that it was sent to the e-mail address specified by the receiving party.


Customer Care Service

If the user has any queries regarding the ONLINE STORE, or about items, their order, deliveries or returns or wishes to send us any other communication or query, they can contact us by sending an e-mail to or by using the contact form in the CONTACT section.


Applicable law and jurisdiction 

All activity performed via the MONGOLIA GUNEA website is subject to Spanish law, including, inter alia, the 1999 Personal Data Protection Act (Ley Orgánica 15/1999) of 13 December 1999; the 2002 Information Society and Electronic Commerce Services Act (Ley 34/2002) of July 11 2002); the Civil Code; and Royal Legislative Decree 1/2007 of 16 November 2007, approving the amended text of the General Consumers and Users Act and other complementary laws.

The provider and user agree to submit any dispute that may arise from the provision of products or services that form the subject of these Terms and Conditions to the Courts and Tribunals of Spain.

If the user is domiciled outside Spain, both the provider and the user expressly waive any rights to any other jurisdiction, submitting to the Courts and Tribunals of Spain.